Privacy Policy

Our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

Words whose initial letters are capitalised have meanings defined under the following conditions: The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to mybusinessenergy.

Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website, among their many uses.

Country refers to: United Kingdom

Device means any device that can access the service, such as a computer, a cell phone, or a digital tablet.

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service, or to assist the company in analysing how the service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to mybusinessenergy, accessible from https://mybusinessenergy.online/.

“You” refers to the person using the Service or the company or other legal entity on whose behalf the person is using the Service.

Collecting and Using Your Personal Data

Personal Data

We may request certain personally identifiable information from you during your use of our service, which we can use to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal Code, City

Usage Data

Usage data is collected automatically when you use the service. This may include information such as your device’s IP address, browser type and version, pages you visit on our service, date and time of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect additional information, including the type of mobile device you use, unique device ID, mobile IP address, mobile operating system, mobile browser type, and other diagnostic data.

We may also collect information sent by your browser whenever you visit our service or access it through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. These technologies may include beacons, tags, and scripts that are used to collect information and help improve and analyse our service.

Types of Cookies

Cookies can be:

Session Cookies – Deleted when you close your browser
Persistent Cookies – Remain on your device until deleted manually or automatically

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with your consent. You can withdraw or change your consent at any time using our cookie preference tool (if available) or through your browser/device settings. Withdrawal does not affect processing done before consent was withdrawn.

How We Use Cookies

Necessary / Essential Cookies

Type: Session Cookies
Purpose: Required to provide core website services, authenticate users, and prevent fraudulent account use.

Cookie Notice Acceptance Cookies

Type: Persistent Cookies
Purpose: Identify whether users have accepted the use of cookies.

Functionality Cookies

Type: Persistent Cookies
Purpose: Remember your preferences (such as login details or languages) to provide a personalised experience

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

The Company uses Personal Data for the provision and maintenance of the service, which includes monitoring usage and enhancing service performance.

To Manage Your Account To manage user registration and provide access to features available to registered users.

To perform a contract: to process purchases, deliver products or services, and fulfil other contractual obligations through the service.

To Contact You To communicate via email, phone calls, SMS, or similar electronic methods (such as mobile app notifications) regarding updates, service information, or security notices when necessary.

To Send Marketing and Promotional Information To provide news, special offers, and information about similar products, services, or events, unless you opt out of receiving such communications.

To Manage Your Requests: respond to and manage enquiries or support requests.

For Business Transfers
To evaluate or complete mergers, sales, restructuring, or similar business transactions where user data may be transferred as part of company assets.

Other business purposes may involve data analysis, the identification of usage trends, the evaluation of marketing effectiveness, and the enhancement of our service, products, and user experience.

Sharing of Personal Data

We may share Personal Data in the following situations:

With Service Providers:We may share Personal Data with Service Providers to aid in the operation, monitoring, analysis, and support of the Service, or to reach out to you as needed.

For Business Transfers: During mergers, company sales, financing, or acquisitions.

With Affiliates: With our parent company, subsidiaries, joint ventures, or other companies under common control, who must follow this Privacy Policy.

With Business Partners: To offer certain products, services, or promotions.

With Other Users. If you share information in public areas of the service, it may be visible to other users and publicly distributed.

With Your Consent For any additional purpose when you give explicit permission.

Retention of Your Personal Data

The company retains personal data only for as long as it is necessary to fulfil the purposes outlined in this privacy policy. We may retain and use Personal Data as needed to comply with legal obligations resolve disputes and enforce our agreements and policies.

Where possible, we apply shorter retention periods and reduce identifiability by deleting, aggregating, or anonymising data. The retention periods listed below represent maximum timeframes (“up to”), and data may be deleted earlier if no longer needed. Retention periods vary depending on data type, processing purpose and legal requirements.

Retention Periods by Data Category

Account Information

User account data: Retained during the account relationship and up to 24 months after account closure to manage post-closure issues and disputes.

Customer Support Data

Support tickets and correspondence: Up to 24 months after ticket closure for follow-up support, service quality monitoring and legal protection.
Chat transcripts: Up to 24 months for quality assurance and staff training.

Usage Data

Website analytics data (cookies, IP addresses, device identifiers): Up to 24 months from collection for trend analysis and service improvement.
Server logs (IP addresses, access times): Up to 24 months for security monitoring and troubleshooting.

Extended Retention Situations

We may retain Personal Data beyond the stated periods if required for:

Legal obligations (such as tax or regulatory requirements)
Legal claims (to establish, exercise or defend legal rights)
Your explicit request to retain certain information
Technical reasons (such as temporary storage in backup systems)

Data Deletion and Anonymisation

When retention periods expire, personal data is securely handled using the following methods:

Deletion: Personal data is removed from active systems and no longer processed.

Backup Storage: Encrypted backup copies may remain temporarily according to backup schedules and are only restored when necessary for security, disaster recovery or legal compliance.

Anonymisation: In some cases, personal data is converted into anonymous statistical data that is not linked to you. This anonymised data may be retained indefinitely for research and analytics purposes

Transfer of Your Personal Data

Your information, including personal data, may be processed at the company’s operating offices and in other locations where processing parties are located. This means your data may be transferred to and stored on computers outside your state, province, country, or other jurisdiction, where data protection laws may differ from those in your location.

We protect international transfers of personal data with appropriate safeguards and additional security measures, as required by applicable law.

The Company takes reasonable steps to ensure your Personal Data is handled securely and in accordance with this Privacy Policy. Personal data will not be transferred to another country or organization until adequate data protection and security controls are in place.

Delete Your Personal Data

You have the right to request deletion of the personal data we have collected about you. We will assist in deleting your data where required and permitted by law.

Our service may allow you to delete certain information directly within the platform.

If you have an account, you can update, amend, or delete your information at any time by signing in and accessing your account settings. You may also contact us to request access to, correction of, or deletion of your personal data.

Please note that we may retain certain information where required to comply with legal obligations or where we have a lawful basis to do so.

Children’s Privacy

Our service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links to Other Websites

We may include links in our service that lead to websites not under our control. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and a prominent notice on our service prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when the are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By visiting this Contact us page on our website:

By Gmail: arthur@mybusinessenergy.online